Garażowa wytwórnia toreb rowerowych i akcesoriów do bikepackingu.
Withdrawal from the contract
Consumers have the right to withdraw from a distance contract.
You can withdraw from the contract by submitting a statement of withdrawal from the contract, e.g. by sending us an e-mail to the following address: sklep@dagabum.pl
Send the returned product to the following address: st. Chelmzynska 30, 04-247 Warsaw, Polandno later than 14 days from the date on which you withdrew from the contract.
You can withdraw from the contract within 14 days.
The deadline (14 days) for withdrawing from the contract begins:
- for a contract in which we issue an item, being obliged to transfer its ownership – from taking possession of the item by you or a third party other than the carrier indicated by you,
To meet the deadline, it is enough to send a statement before its expiry.
Payments made by you, including the costs of delivery of items on the terms set out in the regulations, will be returned to you immediately, but not later than within 14 days from the date of receipt of your statement of withdrawal from the contract.
We may withhold the reimbursement of the payment received from you until we receive the item back or you provide proof of its return, whichever occurs first.
The right to withdraw from a distance contract is not vested in the consumer, e.g. in relation to the contract:
- in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to meet his individual needs,
- in which the subject of the service is an item that deteriorates quickly or has a short shelf life,
- in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,
Detailed information on withdrawal from the contract can be found in our Terms and Conditions of Sale.
Complaints
If you are a consumer and the goods purchased from us turn out to be defective, you have the right to make a complaint based on the warranty. Reklamację możesz złożyć wysyłając wiadomość e-mail: sklep@dagabum.pl lub drogą pocztową na adres ul. Chełmżyńska 30, 04-247 Warszawa
The goods under complaint should be sent to the following address: Chelmzynska 30, 04-247 Warsaw, Poland
In connection with the detected defect, you can request:
- exchange of items for ones free from defects,
- defect removal,
or make a statement about:
- lowering the final price,
- complete withdrawal from the contract – in the case of a significant defect.
We are liable under the warranty if a physical defect is found within two years from the moment of handing over the item to you,
You can submit a complaint within one year of noticing the defect, but the time for filing a complaint cannot end before the seller’s liability period expires.
Consideration of your complaint (response to it) will take place within 14 days from the date of receipt of your complaint by us.
More information on complaints can be found in our Terms and Conditions of Sale.
The issue of warranty is extremely complex and therefore we encourage you to familiarize yourself with the Civil Code and the websites of UOKiK and consumer organizations describing your rights in detail. Our store operates in accordance with the law and fully respects the rights of consumers, so the legal information contained therein will also apply to contracts with us.
In case of additional questions, please contact us.
